ANALISIS RISIKO OPERASIONAL DENGAN PENDEKATAN ENTERPRISE RISK MANAGEMENT (ERM) PADA PT SMARTFREN TELECOM TBK
Keywords:
Acquisition, Business Decisions, ERM, Risk Management, Operational risk, TelecommunicationsAbstract
PT Smartfren Telecom Tbk as a company that provides various types of Indonesian telecommunications services has been confirmed to be acquired by PT XL Axiata Tbk as a form of improving the quality and efficiency of telecommunications provider companies in Indonesia. During the company's life cycle, PT Smartfren Telecom Tbk faces various kinds of risks, especially operational risks that affect the company. This research was conducted to analyze operational risks at PT Smartfren Telecom Tbk in determining business decisions. The research method for measuring risk uses descriptive qualitative methods through journal literature and publications as research references. The research uses the basic Enterprise Risk Management (ERM) approach in assessing and analyzing risk levels. Based on the research results, 11 types of risk have been identified with 38 operational risks and extreme risks have been identified including technology risk of poor network quality, risk of market competition level, and credit risk.
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